Our Responsibility

In any adventure activity there is an element of risk involved. Takaro Trails Ltd take all practicable steps to minimise potential dangers by providing safety equipment (helmets), safe routes and well-maintained bikes.

Customer Responsibility

The customer agrees to:
– the care and safekeeping of all equipment hired from Takaro Trails for the duration of the hire. If damage is deemed to be beyond general wear and tear and more customer neglect, you will be contacted and invoiced to cover the cost to return the bike and all extra equipment to the order in which you initially received it.
– adhere to the NZ road code at all times, including ensuring that any under 15 years cyclists follow these rules too.
– accept full responsibility for personal medical suitability to take part in this cycle tour and have declared any medical information important that is relevant.

Booking Cancellations for Day Tours

After booking confirmation is confirmed, payment is required within 7 days.

If you require to cancel, contact us 48 hours or less prior to departure 100% of your tour cost is lost or credit can be applied to a future booking. 
Please talk to us if you think the weather is not looking good, we may be able to offer alternatives. A decision will be made on the day of booking before 9am.

For all cancellations due to Covid-19 restrictions, we will transfer 100% of the tour costs paid to any future tour or you can choose a 100% refund (minus any credit card fees).

Booking Cancellations for 2 Day Baycation Tours

After booking confirmation is confirmed, payment is required within 7 days. 

If cancelled before 10 days prior to departure we will transfer 100% of the tour costs paid to any future tour OR you can choose to receive a refund less the booking fee of $50 per person 

Cancellations within the 10 days prior to your tour 100% of your tour cost is lost except in exceptional circumstances (up to the discretion of the tour operator).

Booking Cancellations for 3 Day + Multiday Tours

A deposit of $100.00 per adult is required within 7 days of confirmation with the balance payable one month prior to your arrival in Hawke’s Bay. 

After booking confirmation if tour is cancelled the deposit is lost.

If cancelled between 14-30 days prior to departure, tour costs credit can be applied to any future bookings minus the $100pp deposit.

If cancelled 14 days or less prior to departure 100% of your tour cost is lost, except in exceptional circumstances (up to the discretion of the tour operator). 

HOWEVER Covid-19: means uncertain times…

We understand there is a lot of uncertainty around making plans with the threat of Covid-19 related travel alerts interfering with travel bookings. We have added some special conditions for bookings on multiday tours operating from September 2020 onwards affected by Covid-19 to help you book in confidence:

Should New Zealand Government alert level 3 or 4 travel restrictions prevent a New Zealand resident booked on a Tākaro Trails Multiday Cycle Tour from travelling, we will apply a no questions asked policy.

For all cancellations due to Covid-19 restrictions, we will transfer 100% of the tour costs paid to any future tour or you can choose a refund. The refund will be based on the tour costs minus any fees from our accommodation providers less an admin fee of $50 per person.

Customer Database Privacy Policy

We collect personal information from you via our booking process, including information about your:

  • name and
  • contact information
We collect your personal information in order to let you know about our news and upcoming specials.

Providing some information is optional. If you choose not to enter email address, we’ll be unable to inform you of our special deals. We keep your information safe by storing it in a locked database and only allowing certain staff to access it .

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@takarotrails.co.nz, or 068359030, or 9 Nelson Quay, Ahuriri Napier.