Terms and Conditions for ALL Tours and Hires
Our Responsibility
In any adventure activity there is an element of risk involved. Takaro Trails Ltd take all practicable steps to minimise potential dangers by providing safety equipment (helmets), safe routes and well-maintained bikes.
Customer Responsibility (applies to ALL Tākaro Tours and Hires)
The customer agrees to:
– the care and safekeeping of all equipment hired from Takaro Trails for the duration of the hire. If damage is deemed to be beyond general wear and tear and more customer neglect, you will be contacted and invoiced to cover the cost to return the bike and all extra equipment to the order in which you initially received it.
NOTE: if your hire bike is stolen whilst in your care, you will be invoiced to cover the cost of a replacement. Your personal travel or NZ contents insurance MAY cover theft or hired equipment, refer to your policy to confirm.
– Children must be accompanied by an adult
– All cyclists must adhere to the NZ road code at all times, including adults ensuring that any child (under 15 years) follow them too.
– Accept full responsibility for personal medical suitability to take part in this cycle tour and have declared any medical information important that is relevant.
– Bookings through a third party: Please be aware that if you have booked through a third party like a travel agent, their cancellation policy and terms and conditions may differ to our own. Be sure to check their particular terms and conditions, including cancellation policy, as they will apply should your circumstances change.
EXTRAS you can purchase with your BIKE HIRE OR TOUR (NOTE: included in the UNCORKED Tour Pricing)
NO WORRIES upgrade from $10pp This package gives you all the extras that will make your day out riding as enjoyable and easy as we can make it. The ‘No Worries’ Package includes a bottle of water, guaranteed best bikes, cellphone holder, super soft gel seat cover, plus a carrier bag (to hold all the bottles of wine that you will buy!).
Bike Insurance Package for the day from $10pp. HIGHLY RECOMMENDED. If your bike is stolen or damaged unintentionally while out on hire with you, you are responsible for the cost. Purchasing this simple insurance covers this possibility. This has a priviso that you must take good care of your hired bike while in your possession, this includes LOCKING it through the frame, riding safely and responsibly and ensuring it comes back to the Takaro Trails base at the end of your hire time.
NOTE: The average cost of Takaro electric bikes is $4500, standard bikes $1000. Your Travel and/or NZ Contents insurance MAY cover theft and damage, refer to your policy to confirm.
Images and video: On occasion, Tākaro conducts photo and video projects for the purposes of promoting its products and services. Passengers are to advise their Guide should they wish to be excluded. If you do not opt out you are consenting to Tākaro using the images taken whilst on your Tākaro trip for advertising and promotional purposes worldwide, royalty-free in any medium.
Cancellation Terms for UNCORKED Multiday Guided Tour
Terms and Conditions for UNCORKED 5 Day Guided Tours
Once tour booking is confirmed by payment of $350pp non-refundable deposit, full payment is required by deadline of 60 days before tour date. Takaro will send a payment reminder.
If a client wishes to cancel an UNCORKED Tour, the following charges will be applied.
- If you cancel more than 60 days prior to the start of the tour:
- all tour costs paid can be applied as a credit for future bookings. NOTE: all credits expire after 6 months.
- or choose a refund, less the deposit of $350 per person (non-refundable booking fee) and bank fees.
- If you cancel in the period within 60 days prior to the start of the tour there is no refunds, except in exceptional circumstances (up to the discretion of the tour operator).
- A credit can be applied to a future booking upon request NOTE: all credits expire after 6 months.
- If a client joins a tour after the departure date, or leaves before the finish date, no refund will be paid.
- The company reserves the right to cancel any tour if minimum numbers have not been reached or for reasons beyond our control. In this event, we will provide a full credit to ride again or refund.
- The company reserves the right to amend services should it become necessary in either the interests of safety or unforeseen circumstances, particularly if we deem it is unsafe for a customer to ride for reasons of health or riding ability. We undertake to advise clients as soon as possible of any changes to service, schedule, or price.
Date Change – if you need to change dates please talk to us. We charge a $50 per person admin fee for date changes.
Tākaro recommends purchasing Travel Insurance to cover unexpected events that require cancellation.
Terms and Conditions for BAYCATION Multiday Self-Guided Tours
2Terms and Conditions for BAYCATION Self-guided Multiday Tours.
To confirm tour booking, a nonrefundable deposit/booking fee of $200 per person is to be paid.
The balance of tour payment is required by deadline of 30 days before tour date. Takaro will send you a payment request as a reminder.
Cancellations within 30 days prior to your tour means 100% of your tour cost is lost except in exceptional circumstances (up to the discretion of the tour operator). A credit can be applied to a future booking upon request (NOTE: all credits expire after 6 months from tour cancellation date).
If cancelling before 30 days prior to departure Takaro keeps all tour costs paid as a credit and will apply to any future tour bookings (NOTE: all credits expire after 6 months) OR you can choose to receive a refund less the deposit of $200 per person (non-refundable booking fee) and credit card fees.
Date Change – if you need to change dates please talk to us. We charge a $50 per person admin fee for date changes.
Tākaro recommends purchasing Travel Insurance to cover unexpected events that require cancellation.
Terms and Conditions for One Day Self-Guided Tours and Hires
Terms and Conditions for Day Tours
Payment is required at the time of booking or if choosing to pay via bank deposit must be paid 3 days before tour date. Takaro will send you a payment request if not paid at the time of booking.
Should you cancel within 48 hours of tour, no refund given – however, a credit can be applied to a future booking upon request. Please talk to us if you think the weather is not looking good, we may be able to offer alternatives.
Cancelling outside of 48 hours of tour is eligible for a 100% refund less booking and credit card fees. Should TT cancel, 100% of payment made will be refunded.
WE HIGHLY RECOMMEND purchasing the Takaro Trails Day Insurance as an extra on your Day Tour or HIRE (see above for details).
Customer Database Privacy Policy
We collect personal information from you via our booking process, including information about your: name and contact information
We collect your personal information in order to let you know about our news and upcoming specials.
Providing some information is optional. If you choose not to enter email address, we’ll be unable to inform you of our special deals. We keep your information safe by storing it in a locked database and only allowing certain staff to access it.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@takarotrails.co.nz, or 068359030, or 9 Nelson Quay, Ahuriri Napier.