Our Responsibility

In any adventure activity there is an element of risk involved. Takaro Trails Ltd take all practicable steps to minimise potential dangers by providing safety equipment (helmets), safe routes and well-maintained bikes.

As we are in the traffic light system to control the spread of COVID-19, we have put some guidelines in place. Tākaro Trails has a few classifications so we are luckily able to cater for all in some way.
Shopfront – this is a retail space and you will need a vaccine pass to enter our premise.
Shuttle vans – this is transport and a restricted space and you will need a vaccine pass to ride in our vans.
Bike Hire – if needed, we are able to offer this as a non contact pick up with booking and payment online or over the phone and your bikes will be waiting outside for you to pick up. You don’t need a vaccine pass for this service- please call us to arrange.

It’s important to note that all wineries and pubs will be asking for vaccination passes and we can’t book on behalf of our customers without knowing your status. All our winery tour customers (which involve shuttles and winery visits) will need to show a vaccine pass on booking.
If it was our choice, we would never discriminate. But we want to keep our team and customers as safe as possible (and we think vaccinations are the way to control the spread of disease) so have decided this is the best way through (and we know it won’t be forever).
So we just want to say – a HUGE THANK YOU for all your support and we hope one day we will be one undivided cycle community again!

Customer Responsibility

The customer agrees to:
– the care and safekeeping of all equipment hired from Takaro Trails for the duration of the hire. If damage is deemed to be beyond general wear and tear and more customer neglect, you will be contacted and invoiced to cover the cost to return the bike and all extra equipment to the order in which you initially received it.
– adhere to the NZ road code at all times, including ensuring that any under 15 years cyclists follow these rules too.
– accept full responsibility for personal medical suitability to take part in this cycle tour and have declared any medical information important that is relevant.
– show your vaccine pass if asked.

Booking Cancellations for Day Tours

After booking confirmation is confirmed, payment is required within 7 days.

If you require to cancel, contact us 48 hours or less prior to departure 100% of your tour cost is lost or credit can be applied to a future booking. 
Please talk to us if you think the weather is not looking good, we may be able to offer alternatives. A decision will be made on the day of booking before 9am.

For all cancellations due to Covid-19 restrictions, we will transfer 100% of the tour costs paid to any future tour or you can choose a 100% refund (minus any credit card fees).

Booking Cancellations for 2 Day Baycation Tours

After booking confirmation is confirmed, payment is required within 7 days. 

If cancelled before 10 days prior to departure we will transfer 100% of the tour costs paid to any future tour OR you can choose to receive a refund less the booking fee of $50 per person 

Cancellations within the 10 days prior to your tour 100% of your tour cost is lost except in exceptional circumstances (up to the discretion of the tour operator).

Booking Cancellations for 3 Day + Multiday Tours

A deposit of $100.00 per adult is required within 7 days of confirmation with the balance payable one month prior to your arrival in Hawke’s Bay. 

If a customer cancels after booking is confirmed, deposit is lost.

If cancelled between 14-30 days prior to departure, tour costs credit can be applied to any future bookings minus the $100pp deposit.

If cancelled 14 days or less prior to departure 100% of your tour cost is lost, except in exceptional circumstances (up to the discretion of the tour operator). 

HOWEVER Covid-19: means uncertain times…

We understand there is a lot of uncertainty around making plans with the threat of Covid-19 related travel alerts interfering with travel bookings. We have added some special conditions for bookings on multiday tours operating from September 2020 onwards affected by Covid-19 to help you book in confidence:

Should New Zealand Government alert level 3 or 4 travel restrictions prevent a New Zealand resident booked on a Tākaro Trails Multiday Cycle Tour from travelling, we will apply a no questions asked policy.

For all cancellations due to Covid-19 restrictions, we will transfer 100% of the tour costs paid to any future tour or you can choose a refund. The refund will be based on the tour costs minus any fees from our accommodation providers less an admin fee of $50 per person.

Customer Database Privacy Policy

We collect personal information from you via our booking process, including information about your:

  • name and
  • contact information

We collect your personal information in order to let you know about our news and upcoming specials.

Providing some information is optional. If you choose not to enter email address, we’ll be unable to inform you of our special deals. We keep your information safe by storing it in a locked database and only allowing certain staff to access it .

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@takarotrails.co.nz, or 068359030, or 9 Nelson Quay, Ahuriri Napier.T

Upon arriving in Napier, you will be picked up from Napier Airport and transferred to Ahuriri or if you are driving make your way to your accommodation. In the afternoon you will have time to explore the beautiful seaside port village of Ahuriri or come into Takaro Trails base get your e-bike set up for you and take for a quick ride into Napier City.
Day 1 includes: • Airport transfer

Overnight Ahuriri- The Crown Hotel

 

A day of diversity! From the Art Deco glamour of Napier city to the moody coastline of Marine Parade and the mouths of the regions four rivers the scene is ever-changing. We will make our way to spectacular Cape Kidnappers and our lunch destination, Hygge Café. After lunch you will have a unique wildlife encounter when visiting the world’s largest gannet colony with Gannet Safari Tours.  Our shuttles will take you to your accommodation via the majestic Te Mata Peak lookout.
Day 2 includes:
• Breakfast at Village Kitchen Cafe
• Supported Cycle Tour- Ahuriri to Cape Coast (26km)
• Lunch at Hygge Café
• Overland Gannet Safari Tour

• Te Mata Peak visit

Overnight Havelock North- Porters Boutique Hotel

The ride starts along quiet country roads of the Tukituki valley before dropping into the river trail and heading out to Cape Kidnappers following the trail through orchards and vineyards. We visit Clearview Estate for lunch and a “behind the scenes” winery tour with the wine maker. You will then cycle the scenic Tukituki river trail to the iconic Arataki Honey (NZ’s biggest manuka honey producer) before riding to your accommodation in Havelock North

Day 3 includes:
• Breakfast at Maina Cafe
• Supported cycle tour – Tukituki Valley
• Lunch at Clearview Winery
• Clearview Winery Tour- Walk and Talk with the winemaker.
• Arataki Honey visit

Overnight Havelock North – Porters Boutique Hotel

In the morning we will visit the renowned Hawke’s Bay Farmers Market where you will get the opportunity to explore and experience some of Hawke’s Bay’s best local produce. We will then cycle out to Bridge Pa Triangle. The ride takes you around the acclaimed Ngatarawa/ Gimblett Gravels appellation. The afternoon is all about the wine! Enjoy the ambience and wine of the cellar doors offering tastings and winery style food. There is much to enjoy as you visit the cellar doors of some of the regions finest wineries including Trinity Hills, Oak Estate and Sileni Estates.

Day 4 Includes:
• Breakfast at Maina Cafe
• Visit and tour of the Sunday Farmers Market
• Supported cycle tour- Gimblett Gravels Wine Trail
• Wine tasting Trinity Hill and Silene Estate
• Lunch at Oak Estate

Overnight Napier City – Te Pania Scenic Circle

We start the day with an easy cycle south through the Ahuriri Estuary, view the variety of protected birdlife in this Department of Conservation Wildlife Sanctuary. Arriving in Taradale we will visit New Zealand’s oldest winery, Mission Estate, for lunch and a wine tasting. After lunch we follow the scenic bike path along the Tutaekuri River finishing in Puketapu.

As this is the final evening, we will have a group dinner at the award winning Bistronomy Restaurant.
Day 5 Includes:
• Breakfast at Te Pania
• Supported cycle tour- Ahuriri to Puketapu Trail
• Platter lunch & a wine tasting- Mission Estate
• Final Dinner at Bistronomy- (Chefs Feast Menu)

Overnight Napier City- Te Pania Scenic Circle

Following breakfast we will have a guided Art Deco walking tour of the Napier CBD area- hear the stories of the 1931 Earthquake and how this has influenced the Art deco capital of the world.

You will have time to have a look around the shops and stop in at one of the many cafes for lunch before you are shuttled back to the airport or make your way home.
Day 6 Includes:
• Breakfast at Te Pania
• Art Deco Tour
• Explore Napier City
• Airport drop off – leave for home.