Our Responsibility

In any adventure activity there is an element of risk involved. Takaro Trails Ltd take all practicable steps to minimise potential dangers by providing safety equipment (helmets), safe routes and well-maintained bikes.

Customer Responsibility

The customer agrees to:
– the care and safekeeping of all equipment hired from Takaro Trails for the duration of the hire. If damage is deemed to be beyond general wear and tear and more customer neglect, you will be contacted and invoiced to cover the cost to return the bike and all extra equipment to the order in which you initially received it.
– adhere to the NZ road code at all times, including ensuring that any under 15 years cyclists follow these rules too.
– accept full responsibility for personal medical suitability to take part in this cycle tour and have declared any medical information important that is relevant.

Booking Cancellations for Day Tours

After booking confirmation is confirmed:
If cancelled 48 hours or less prior to departure 100% of your tour cost is lost, except in exceptional circumstances (up to the discretion of the tour operator).

Please talk to us if you think the weather is not looking good, we may be able to offer alternatives however if it’s really bad we will refund your payment 100%. Decision will be made on the day of booking before 9am.

Booking Cancellations for Multiday Tours

A deposit of $100.00 per adult is required at the time of booking with the balance payable one month prior to your arrival in Hawke’s Bay. Please note that payment of your deposit is considered to be acceptance of our booking terms and conditions.

After booking confirmation if tour is cancelled the deposit is lost, if cancelled 7 days or less prior to departure 100% of your tour cost is lost, except in exceptional circumstances (up to the discretion of the tour operator). Just talk to us!